Articles from Level AI

Level AI, the AI-native customer experience platform built on owned models and controlled infrastructure, today announced Latitude, a family of seven AI models each trained for one core job of customer experience: transcription, redaction, summarization, intent detection, inferred customer satisfaction, quality assurance, and voice of customer. Latitude replaces the general-purpose LLMs most CX vendors rent from third-party providers, and targets three problems those models can't solve in production: quality reviews that cover a fraction of interactions, customer data leaving the enterprise for external endpoints, and systems that don't improve until someone else ships a new model.

Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, today announced the release of VoC Insights, a groundbreaking generative AI solution set to disrupt the customer experience management landscape — a market sized at $17B — by redefining the way enterprises capture Voice of the Customer (VoC) data.

Level AI today announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite of applications designed to revolutionize the customer experience and drive excellence in customer service.

Level AI, the leader in advanced conversation intelligence solutions for the contact center, today announced a game-changing generative AI product. AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. It helps agents successfully handle even the most complex questions, stepping in to answer what can’t be found in the help section or other publicly available resources. It also helps Learning & Development teams save significant time. Until now, organizations have had to maintain internal knowledge bases to help, onboard and train agents. AgentGPT augments these efforts by generating answers in real time and providing a federated knowledge base.

Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature will enable contact center teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents' behavior.

Today, Level AI publicly launched to modernize customer service. The company, founded by former Amazon Alexa product leader Ashish Nagar, has developed proprietary technology and conversational artificial intelligence to uniquely help organizations work with customers to solve any issues in real time and elevate the customer’s overall experience.