BALTIMORE, MD / ACCESS Newswire / June 2, 2025 / Post Office Credit Union of Maryland (POCUMD) is proud to spotlight the extraordinary results achieved through its continued partnership with OMNICOMMANDER, the industry leader in digital marketing and website solutions for financial institutions. As a digital marketing partner, POCUMD has embraced digital transformation to better connect with its members, and one product in particular, CHATCOMMANDER, is proving to be a major catalyst for growth.
Designed to help financial institutions drive engagement and conversions through live chat on their website, CHATCOMMANDER has delivered impressive results since its implementation at POCUMD. In its first year, the credit union invested $17,400 in the service, which generated $190,000 in loan volume. But it was the second year that cemented CHATCOMMANDER's place as a cornerstone of their growth strategy.
"With an even lower investment of just $14,091 in year two, CHATCOMMANDER drove an incredible $354,900 in loan volume," said Tracey Lambeth, Marketing and Business Development Specialist at POCUMD. "That kind of return isn't just impressive-it's a game-changer."
CHATCOMMANDER offers real-time, live chat support from trained financial engagement specialists who help credit union members find the answers they need and take the next step, whether that's applying for a loan, joining the credit union, or gaining clarity on products and services.
"The biggest benefit of CHATCOMMANDER is simple: it's the engagement from real people," said Lambeth. "This isn't just tech-it's a true member experience upgrade. The live chat team doesn't just answer questions. They guide our members toward real financial decisions, and the results speak for themselves."
In addition to CHATCOMMANDER, OMNICOMMANDER also provides POCUMD with a fully branded, ADA-accessible website and ongoing marketing services to support growth, member education, and digital engagement.
"At Post Office Credit Union of Maryland, we're always looking for ways to better serve our members while driving real financial growth," added Lambeth. "CHATCOMMANDER delivers exactly that-personalized support, fast responses, and a return on investment that's hard to beat."
"We love seeing institutions like POCUMD fully leverage the tools we offer," said Eric Isham, Founder and CEO of OMNICOMMANDER. "CHATCOMMANDER was designed to turn passive visitors into active conversations-and ultimately, conversions. POCUMD's success is exactly why we built it."
With member expectations continuing to shift toward digital convenience, Post Office Credit Union of Maryland is leading the charge, turning conversations into conversions and delivering measurable results.
To learn more about OMNICOMMANDER and CHATCOMMANDER, visit www.omnicommander.com.
About Post Office Credit Union of Maryland (POCUMD)
Founded with a commitment to serve the financial needs of postal employees, Post Office Credit Union of Maryland (POCUMD) has grown into a trusted financial partner for members throughout the state of Maryland. With a focus on personalized service, financial education, and community values, POCUMD offers a full range of financial products-from savings and checking accounts to competitive loan options and digital banking tools.
As a member-owned institution, POCUMD exists to support its members' financial goals through exceptional service, responsible growth, and innovative technology. The credit union continues to evolve with the changing needs of its community while staying true to its roots in cooperative values and people-first service. To learn more, visit www.pocumd.org.
About OMNICOMMANDER
OMNICOMMANDER is a veteran-owned and operated financial technology and digital marketing company that provides a comprehensive suite of digital solutions for financial institutions. For the first time in history, FIs can partner with a single company to create, host, and manage their website and integrated service offerings within one complete ecosystem. OMNICOMMANDER solutions are powered by a world-class team of financial institution experts. In addition to unmatched service, OMNICOMMANDER products and services are always mobile-responsive and built with the highest level of attention to ADA accessibility to garner increased brand awareness and reach the widest audience possible. To learn more, please visit OMNICOMMANDER.com.
Media Contact:
Christi Sims
SVP of Brand Development
Christi@OMNICOMMANDER.com
SOURCE: OMNICOMMANDER
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